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CUSTOMER TERMS & CONDITIONS

OVERVIEW

Welcome to Santa Maria Novella Australia. Smart Legal Services Pty Ltd ABN 68 116 871 795 trading as Agence de Parfum  (“ADP”) is the exclusive online retailer and distributor of Santa Maria Novella products in Australia and New Zealand. 

Santa Maria Novella products are manufactured and produced by Officina Profumo-Farmaceutica di Santa Maria Novella S.p.A., an Italian company (“SMN”).

SMN owns and operates the website known as buy.smnovella.com.au (“Website”). ADP and SMN (jointly referred to as ““we”, “us” and “our”) are both co-administrators of the Website.

ACCEPTANCE OF TERMS AND CONDITIONS

By using this Website, and in consideration of us providing you with access to this Website, you agree to the following terms and conditions, which, together with any terms, notices or policies referenced here, (collectively referred to as “Terms”) govern your access to and use of this Website and any services provided in connection with this Website. Please read these Terms carefully before accessing or using our Website. 

If you do not agree to all the Terms, then you may not access the Website or use any services. 

 

REVIEW OF TERMS

 

The Agreement is subject to change from time to time without notice. Each order or transaction will be governed by the Agreement in force upon the date of that transaction.

 

Your continued use of the site following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the site. For this reason, you should frequently review these terms and conditions and any other applicable Customer Policies, including their dates, to understand the Agreement that applies to your purchases through the site.

 

Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. ADP reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

DELIVERY

Deliveries can only be made within Australia. Not all of our delivery options are available to all areas of Australia.

We will deliver the merchandise in accordance with the information you provide in the shipping section. Please view our shipping section for full details. Whenever referred to, working days exclude Saturday, Sunday and Public Holidays. Orders to one address may be delivered in one or more deliveries however you will only incur one delivery charge. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only. Time is not of the essence.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.

 

PRODUCTS & ORDERS

The products made available on the site, including any samples ADP may provide to you, are for personal use only. You may not sell or resell any products you purchase or otherwise receive from ADP.

All orders placed are an offer of purchase and are subject to acceptance by ADP. If an order is not accepted a full refund will occur at the earliest possible convenience. ADP reserves the right to refuse an offer for any reason.

Without limiting the above, ADP reserves the right to refuse or reduce the quantity of any orders that it reasonably believes are for the purposes of resale or otherwise may result in a violation of these terms and conditions, as determined by ADP in its sole discretion. As part of ADP’s order processing procedures, ADP will screen all received orders for fraud or other types of unauthorised or illegal activity. Without limiting the above, ADP reserves the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. If fraud or unauthorised or illegal activity is suspected, ADP may reject your order or its customer service department may call you at the phone number you provided (or use your email address) to confirm your order. ADP also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.

Given the popularity of our products, except where prohibited by law, ADP may limit the number of products available for purchase by any one customer, including without limitation so that as many customers as possible may enjoy products supplied by ADP.

In the event of the requested products being unavailable ADP may cancel the transaction and effect a full refund.

 

 

PRICES & PAYMENT

All prices listed on the site are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).

The prices indicated may be changed at any time without advance notice. However, the products shall be charged at the rate in force when the customer’s order was validated.

Where the customer pays by payment card, the customer warrants that they have the necessary rights to use the payment card and that they are fully authorised to use it to pay for the order.  The customer also warrants that this card gives access to sufficient funds corresponding to the amount of the order.  Failing this, ADP reserves the right to cancel the sale according. ADP is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque.

 

USE OF PRODUCTS

 

Upon purchase of products, the buyer agrees to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to ADP via [email protected]

You should always check the ingredients for products to avoid potential allergic reactions.

If any minor uses any product purchased through the site it should be only after the parent or legal guardian has discussed the product with the minor's doctor.

 

REFUNDS

ADP does not offer refunds for ‘change of mind’ (i.e. if you decided you did not like the purchase or if you had no use for it) or under any other circumstances where the product is not faulty or defective.

If you believe you have received a faulty or defective product from us, please contact us at [email protected] to notify us within 7 days of delivery. If in our reasonable opinion and based on your description to us the product appears be faulty or defective, we will request for you to return the product to us and we will inspect the product. If we agree that the product has a major fault (other than through abnormal use), we will contact you and you may choose to either receive a refund or to have the product replaced. If we agree that the product has a minor fault (other than through abnormal use) we may elect to repair the product for you within a reasonable period of time or to offer you a replacement (at our discretion). In both cases where we agree that the product is faulty, we will reimburse you for any reasonable postage costs incurred by you to return the product to us.

Unfortunately, we cannot provide a refund or replacement of the product where the product has sustained damage due to abnormal use. 

LIMITATION OF LIABILITY

 

To the full extent permitted by law, ADP makes no representations or warranties, express or implied, regarding any matter including merchantability, fitness for a particular purpose or use in relation to any product supplied by ADP.

Where legislation implies into this agreement any condition or warranty that cannot be restricted or modified, ADP’s liability for any breach of such conditions or warranties will (to the full extent permitted by law) be limited to, at the option of ADP, one or more of the following: (a) replacement of the products, the repair of the products, or the supply of equivalent products; (b) repayment of any part of the price of the products supplied; or (c) payment of the costs of replacing or repairing the products, or acquiring equivalent products.

This Agreement will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any products pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth) or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.

 

BREACH AND TERMINATION

 

If, in our reasonable opinion, you breach any provision of the Agreement ADP may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the site. In any event, we may terminate the Agreement (and your rights to use the site) at any time and for any reason without prior notice to you.

 

CONCLUSION OF TRANSACTION

 

The agreement for sale is concluded only when goods are handled over to the designated carrier.

 

 

APPLICABLE LAW AND JURISDICTION

 

All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. By purchasing products through this site you submit to the jurisdiction of the courts of New South Wales and Australia and agree that any legal action will only be commenced in these forums.

 

GENERAL

 

If any provision of these terms and conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any term of these terms and conditions shall be deemed a further or continuing waiver of such term or any other term, and ADP’s failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

 

INTELLECTUAL PROPERTY

 

All content on this site, including without limitation text, icons and graphics are the property of ADP or its suppliers and are protected by Australian and International intellectual property laws. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent. Nothing in these terms and conditions constitutes a transfer any intellectual property rights.

 

ADVICE AND INFORMATION

 

The advice and information contained within or provided through this site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions.

The statements made about products have not been evaluated by the Australian Therapeutic Goods Administration or any other regulator, and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease.

Use of the site is not meant to serve as a substitute for professional medical advice. The site is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. ADP does not give or intend to give any answers to medical related questions. No prescription medications or medical treatments are intentionally provided on the site.

While we make every effort to ensure that the information contained within this website is correct, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, ingredients, information or other content available on or via the site is accurate, complete, reliable, current, available or error-free.  We take no responsibility for any loss or damage arising from use of information or reliance on advice.

While ADP has tried to accurately display the colours of products, the actual colours you see will depend on your device, ambient lighting and other factors beyond ADP’s reasonable control, and may not accurately reflect the colour of the product.

Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply

 

LIMITATION OF LIABILITY

 

You agree that, to the fullest extent permitted by law, ADP will not be reasonable or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modifications; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Content, or (f) events beyond our reasonable control.

You agree to defend, indemnify and hold harmless ADP (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of: (a) your use of and access to the site; (b) your violation of any term of these terms and conditions; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these terms and conditions and your misuse of the site.

Further, to the fullest extent permitted by law, we will not be liable for any indirect or consequential loss of any kind or loss of profits, revenue, loss of data, loss of goodwill, arising out of or related to the site or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).

 

BREACH AND TERMINATION

 

If, in ADP’s reasonable opinion, you have breached any provision of this agreement ADP may immediately issue a warning or temporarily suspend or permanently prevent your access to all or parts of the site. In any event, we may terminate this agreement (and your rights to use the site) at any time and for any reason without prior notice to you.

 

LINKS TO OTHER SITES

 

ADP maintains links to other websites but makes no representations as to the accuracy of the material therein, and is not responsible for the content and conduct of these sites. Further, where users or ADP personnel link other websites on our site or on our social media pages does not mean that ADP endorses them or takes any responsibility for the accuracy of the content on those sites.

 

 

INTERFERENCE WITH THE SITE

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this site or any material or content displayed on the site.

 

REVIEWS AND COMMENTS

 

Throughout the use of the site users may be invited to review certain products, or request information in relation to products or participate in forums (‘Content’). If you do submit such Content, you give ADP permission to use, reproduce (in any medium), modify and publish that content in a worldwide, royalty-free, irrevocable manner. This license will survive the termination of these terms and conditions and your use of the site. You also permit ADP to publish your first name and State or Town in association with any Content provided by you.

 

By submitting Content, you represent and warrant that:(a) you understand that you are participating in a public forum and that your Content will be available to all other users of the site; (b) you are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and authorise ADP to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the site and these terms and conditions; (c) you waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth)) in the Content; (d) all Content that you post is accurate; (e) You are at least 18 years old or, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the site and agree to these terms and conditions; and (e) that the Content you supply does not violate these terms and conditions and will not cause injury to any person or entity.

 

You also represent and warrant that any Content you submit: (a) is not false, inaccurate or misleading; (b) does not harm minors; (c) does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity; (d) does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (e) does not violate any law (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (f) is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual or any business; (g) does not include any information that references other websites, addresses, email addresses, contact information or phone numbers; (h) is not submitted for compensation or other consideration from any third party; (i) is not unsolicited or unauthorised advertising, promotional materials or any other form of solicitation; and (j) does not contain any computer viruses, worms or other potentially damaging computer programs or files. Users must not post Content which seeks to impersonate any person or entity, including, without limitation, any ADP personnel, or to falsely state or otherwise misrepresent its affiliation with a person or entity. Users may not use the site to collect or store personal data about other users.

 

ADP reserves the right to not post a review or to withdraw a posted review for any reason. A review posted by a user will be excluded if it violates the Agreement regarding submission of Content.

 

User reviews of products in no way represent the views or opinions of ADP or its owners, shareholders, employees or others, but are the sole product of its creator. ADP disclaims all liability with respect to the Content.

 

SOCIAL MEDIA

 

Our general policy is not to delete your comments on ADP’s social media pages, even if they are very critical of us, but there are a few reasons we may take down your posts. These are: (a) if your post may offend anyone; (b) if your post attacks another contributor or ADP personnel; (c) if you flood our feed, making it difficult for others to get a word in; (d) if you post information that may endanger your privacy; (e) if your post is off topic.

 

While we support lively, open discussion, we reserve the right to block any users who don't comply with our rules, or who are otherwise deemed to be behaving inappropriately.

 

GENERAL

 

If any provision of these terms and conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any term of these terms and conditions shall be deemed a further or continuing waiver of such term or any other term, and ADP’s failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

 

The Australian Privacy Principles

This Privacy Policy sets out how we will protect your privacy rights in the collection, storage, use and disclosure of your personal information.

Our Privacy Policy is based on the 13 Australian Privacy Principles (“APPs”) introduced into the Privacy Act 1988 ("Privacy Act") by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The Privacy Act sets standards for the way we must deal with personal information by regulating:

  • the way we collect your personal information;
  • the way we use and disclose it;
  • our data quality and security for storage of your personal information;
  • our openness about our Privacy Policy;
  • any direct marketing we conduct;
  • your right of access and correction of your personal information;
  • how we handle any privacy complaints; and
  • any international transfer of information.

Collection of Personal Information

Personal information is any information or opinion about you (whether true or not), which either identifies you or from which your identity can reasonably be determined.

We only collect your personal information where that personal information is necessary for one or more of our functions or activities.

The types of personal information we collect may differ depending on your relationship with us. The personal information we collect includes:

  • in the case of the general public contacting our customer services wishing to make a complaint, provide feedback, submit an enquiry, request a call-back or request a product replacement - your full name, physical address, email address and/or phone number/s;
  • in the case of the general community of supporters and subscribers who wish to be kept informed of our latest business news, promotions, events or products – your full name, physical address, email address and/or phone number/s;
  • in the case of customers purchasing our products via our Website - your full name, physical address, email address, phone number/s and credit card details; and
  • in the case of general users of our Website – your computer’s internet protocol (IP) address in order to collect aggregate information on how visitors are experiencing the Website and better adapt the Website to suit personal requirements.

Collection of Sensitive Information

Sensitive information is personal information that includes information about your:

  • racial or ethnic origin;
  • political opinions;
  • membership of a political association;
  • religious beliefs or affiliations;
  • philosophical beliefs;
  • membership of professional or trade associations or trade unions;
  • sexual orientation or practices;
  • criminal record; 
  • health; or
  • biometric information.

Sensitive information has extra protection under the law. In general, we do not collect sensitive information about you. We will only collect this information if it is necessary to do so and you have consented to its collection, or otherwise in accordance with the Privacy Act.

For example, if you report a health concern or issue related to our products, we would ask you for details of any illness or injury you have suffered and other health related details. 

We will not use or disclose your sensitive information other than as allowed by the law or with your consent.

Can you choose not to disclose your personal information?

If you contact us to make a general inquiry about our business or products, you do not have to identify yourself or provide any personal information unless you require us to get back in touch with you at a later stage or if you would like us to send you further information or

products.

You can also notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you we may not be able to provide you with the products, services, information or assistance you require.

For example, we will not be able to send you information about our products if you have not provided us with a valid email address or phone number.

How we collect your personal information

We collect personal information from you in the following ways:

  • when you contact our customer services in person, via telephone or email;
  • when you agree or sign up to a promotion, or to receive our newsletter or other marketing communications, updates and materials;
  • when you complete your purchase order details in our online store; 
  • when you browse through our Website; and
  • as otherwise required to manage our business.

We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may use third party service providers to collect and store personal information on our behalf. Where appropriate, we will request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

How secure is my personal information?

We take reasonable steps to protect your personal information from misuse or unauthorised disclosure, including where appropriate limiting access to such information to internal employees on a need-to-know basis and using password protected servers.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

However, when submitting any personal information about yourself on the internet, it is important to note that internet security is not absolute. We take reasonable steps as required by the Privacy Act to ensure that our Website is protected from outside intrusion, and we encourage you to make sure your computer is adequately protected. If you post personal information on our Website, we will consider that you have consented to the collection of this information.

In all instances, regardless of the method used to collect your personal information, we will deal with it in accordance with this Privacy Policy.

Use of your personal information

We will use your personal information for the primary purpose for which it was collected.

This will vary depending on the nature of your relationship with us, for example:

  • in the case of the general public contacting our customer service function – the primary purpose would be to respond to your complaint, feedback, enquiry or to send you information or replacement products;
  • in the case of our general community of supporters or subscribers – the primary purpose would be to keep you informed of our latest business news, direct marketing initiatives, promotions, events or products or to receive newsletters and updates;
  • in the case of customers purchasing our products via our online store – the primary purpose would be to enable us to complete your order and to keep you informed of future online store promotions and direct marketing initiatives;
  • in the case of general users of our Website – the primary purpose would be to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website and better adapt the Website to suit personal requirements.

We will only use personal information beyond the primary purpose where it is related to that purpose, where you consent to the further use or where it is otherwise permitted by law.

Do we disclose your personal information to third parties?

When you provide your personal information to us it may be transferred to our service providers.

The types of persons and organisations to whom we may disclose your personal information include the following:

  • organisations with whom we have arrangements or agreements for the purpose of promoting our products or services and any agents used by us in administering such arrangements or agreements;
  • our employees, agents, logistics providers, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities from time to time;
  • organisations who are contracted by us to perform certain services, including to maintain our website;
  • our legal advisors, when needed; and
  • other parties to whom we are authorised or required by law to disclose information.

We will not sell or share your personal information with any other company for that company’s direct marketing services.

For clarity, we may share your personal information to our service providers who may use the personal information for direct marketing services on our behalf. However, we will not share your personal information with other companies for the purpose of those companies marketing their own products to you unless we specifically ask for and receive your permission to do so.

Do we transfer your personal information overseas?

Your personal information will be disclosed to SMN located in Italy, as it is a co-administrator of the Website. SMN will deal with your personal information in accordance with this Privacy Policy.

From time to time, the third parties referred to in the section above may also be located overseas. 

In particular, we may engage an overseas recipient to provide services to us such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of your personal information to that overseas provider. 

By providing us with your personal information, you consent to the transfer of the information overseas and the storage of the information on overseas servers. You acknowledge that APP 8.1 will not apply to such disclosures. 

For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act.

Can you remove your personal information from our records?

If you do not wish to receive ongoing promotional news or information about our products and services, you can request to be withdrawn from our contact list or marketing database at any time by contacting us at [email protected]

Once you have made this request, we will remove your personal details and will no longer send you any direct marketing communications.

How long will we keep your personal information?

In general, we will retain and use your personal information to communicate with you indefinitely until you “opt out” of these communications by informing us that you no longer wish to receive such communications.

With regard to other personal information, such as credit card details, we will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Cookies

A "Cookie" is a small text file stored in your computer's memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. 

Accessing and amending your personal information

Under the Privacy Act you have rights to access and correct personal information that we hold.

You may request access to the personal information we hold about you and seek the correction of such information by contacting our customer services at [email protected]

To access your information is generally a free service. Sometimes, we may ask that you send your request to us in writing to assist us. On occasion, if furthermore detailed personal information is in our archives, a small fee may be charged to cover the cost of obtaining the information for you. We will inform you of any charges payable upon your request.

We aim to respond to requests for access to personal information within thirty (30) days.

The Privacy Act does permit us to deny you access to your personal information in certain circumstances, including if:

  • there is current or pending litigation regarding the personal information;
  • the request is frivolous;
  • permitting access would be in breach of the law;
  • providing the information would pose a threat to health or public safety; or
  • providing the information would interfere with another person's privacy.

Any denial of a request for access to personal information will be accompanied by a written explanation setting out our reasons for doing so.

Where any information is not accurate, up-to-date or complete, you can request that the information be amended. We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

In some instances where it is not practical to update your personal information, we may choose to note your desired changes and place them together with the original personal information on our records.

Changes to our Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.

Enquiries and Complaints

If you wish to access or correct your personal information, or if you have any concerns or enquiries about how we deal with your personal information, you should contact us at [email protected] 

If you no longer want us to use the information collected in the manner described in this Privacy Policy, please contact us at the email address above.

Please keep in mind that refusal to accept this Privacy Policy may mean that we will be unable to provide you with the requested services.

If at any time you believe that we have not adhered to this Privacy Policy or the APPs, or if you are concerned that there may have been a breach of your rights under the applicable laws, or if you have any other comments on this Privacy Policy, please notify us via the above contact details. 

We take all complaints seriously and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Telephone: 1300 363 992

Email: [email protected]